Refund policy

Return Policy

We understand the importance of clarity in our return procedures, both for our customers' peace of mind and for ensuring a smooth process. Below, we've outlined our updated guidelines to facilitate efficient returns:

 

Order Modification

Once an order is placed, it undergoes immediate processing, including the generation and payment of a shipping label. This swift processing enables timely delivery but also means orders cannot be canceled after purchase.

 

Already Shipped?

If you wish to make changes after your order has been dispatched but before receiving it, we kindly ask you to wait for delivery. Upon receipt, you can contact us and we will give you a quick resolution according to our policy. While we may attempt to halt the shipment if contacted before leaving our facility, please note that we do not accept returns for buyers remorse.

For peace of mind, we encourage thorough consideration before finalizing your order. If you have any questions or require clarification on any product, please reach out to us via our email. Our team is dedicated to ensuring you find exactly what you need.

Initiating a Return

Eligibility:

All cancellations before being shipped out are subject to a 5% processing & credit card fee. Please ensure you wish to purchase the items before you finish the checkout process.

PLEASE NOTE:
Our Tuners with Custom Tuning services are final sale and cannot be returned or refunded. Most of our Tuners are vin specific and cannot be returned due to buyers remorse. We however stand behind our products 100% and a tech will be happy to help you with any issues that may arise as we always have and always will back our products 100%. If you simply change your mind and want to send products back, a 30% restocking fee will apply and return shipping charges. Returns must be new and unopened. 

 

Faulty Tuner:

If your tuner is faulty due to reasons beyond your control, we will cover the return cost.

B. Returns for Exhausts, Race Pipes, and EGR Kits:

 

Non-returnable Items:

We no longer accept returns for exhausts, race pipes, and certain items like EGR kits.

Received a Damaged or Incorrect Product?

 

Exhausts & Race Pipes:

If your item is damaged more normal just dings or dents, we will provide a replacement part or a new product in severe cases of damage. In the event of an incorrect item, please contact us immediately for resolution.

EGR Kits:

Damaged or incomplete EGR kits will be replaced with necessary parts. For incorrect kits, we will promptly dispatch the correct one.